There is no doubt in your mind that software can help you grow your firm. It’s not apparent how it will assist you better. We interviewed our long-term users and discovered seven ways they’ve improved their organisations in the areas of efficiency, service order management, and sales.
Implementing a Service Request Tracking System
A service order tracking system is at the top of the list. Managing the time it takes to complete a customer’s service request may make or break your company. When there was no adequate monitoring mechanism for service requests, workers spent more time doing non-productive labour. Non-value-added activity is reduced via a well-designed service order tracking system When it comes to improving customer service, it might be as easy as cutting the time it takes to react to an inquiry or as complex as better managing resources. That saved time may have been used to generate more revenue. The bottom line is that a well-designed system helps you to work more, save even more time, and spend more time productively.
Keeping track of customers via a database
Don’t confuse a client database with your contact list. There is a tremendous difference. To store phone numbers and addresses, a contact list is ideal, but it falls short in other respects. Those that used a customer database to monitor more information about their customers were able to provide better service. For the first time, they began keeping track of everything from their personal preferences to their service history to their equipment data. Because it makes data more accessible and organised, a customer database is a valuable tool. They were able to follow each customer’s purchasing behaviour, which resulted in recurrent business.
Retaining customers by sending out Service Reminders
Many users have difficulty generating and maintaining repeat business. Customer databases may be used to provide service reminders by tracking a customer’s purchasing behaviour. What follows is a basic illustration of how this might be applied in your own business. My teeth are checked by the dentist once a year. I’m sure I’ll forget about my dentist for the next several months while he goes about his business as normal. I got a call from my dentist’s receptionist a year later, reminding me that my check-up is coming up.
Using calendar software to make better use of your time
Using a calendar to book appointments is nothing new. You can save a lot of time if you use a software-based calendar to schedule an appointment. A software-based calendar shortened the time required to make an appointment since the schedules are interactive.
Using a Customer Portal to Improve Customer Service
Making communication with them more convenient was a popular way for customers to provide better service. An online service request form was added to the company’s website in addition to a phone number and email address. They were then placed in a queue and allocated to staff members when the form was completed. Increasing customer satisfaction while decreasing the volume of incoming calls was an easy solution. They set up an online service request system that allowed customers to submit repair requests, track their progress, and see a history of previous requests. This offered a layer of convenience for customers while lowering the number of incoming phone calls.
Using electronic forms and documents to cut down on paper usage
Reducing waste was no longer only an issue of cutting expenses for the majority of consumers. Most people were also concerned about reducing their carbon footprint. Users were allowed to work with a Web browser after converting from a paper-based tracking system to a software-based one. Using electronic invoicing and estimates saved paper and ink, even if it was a modest change. E-invoicing also made the process speedier and less error-prone. Emailing these papers at the same time saved the company money on postage and increased the speed of delivery to customers.
With the rise of smartphones, people have found new methods to work from home. Their service request system and client database were critical resources for field workers. They were able to achieve this thanks to a mobile service management system. Users no longer have to be confined to their desks; they may now access their work from anywhere, at any time. The ability to amend service requests from nearly anywhere resulted in an uptick in productivity for users. Waiting for them to arrive at the workplace was now unnecessary.